Refund and Return Policy

Effective Date: October 16, 2024

At NitoPad Guru, customer satisfaction is our top priority. We strive to provide high-quality tablets and accessories, and we understand that there may be times when you need to return a product. This Refund and Return Policy outlines the terms and conditions for returning items purchased from our website.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be in its original condition, unopened, and unused, with all original packaging, accessories, and documentation included.
  • Returns must be initiated within 30 days from the date of receipt.
  • A valid proof of purchase (order number, receipt, or confirmation email) must accompany the return.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our customer support team at [your email address] or call us at [your phone number] to request a return authorization.
  2. Once your request is approved, you will receive instructions on how to return the item, including the return address.
  3. Carefully package the item to prevent damage during shipping and include all original materials.

3. Refund Process

Upon receiving your returned item, we will inspect it to ensure it meets our return eligibility criteria. If the return is approved, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used during the purchase.

4. Non-Returnable Items

Certain items are non-returnable, including:

  • Opened or used tablets and accessories.
  • Gift cards and digital downloads.
  • Any items marked as final sale.

5. Exchanges

If you need to exchange an item for a different model or brand, please initiate the return process as outlined above, and place a new order for the desired item.

6. Shipping Costs

Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect. In such cases, we will provide a prepaid return label.

Thank you for choosing NitoPad Guru! We appreciate your business and are committed to providing you with the best shopping experience possible.